At Sofie DIY, we take pride in providing high-quality supplies for Jewelry Making, Knitting & Sewing, and Woodworking. Your satisfaction is important to us. Please read our return and refund policy carefully.

Returns

Since all orders are paid via cash on delivery, we do not process refunds for items simply due to change of mind. However, we accept returns if:

• The item is damaged or defective upon delivery

• The wrong item is delivered

If you encounter any of these issues, please contact us within 7 days of receiving your order with a clear photo of the item and order details.

Refunds

Once your return is received and inspected, we will issue a replacement or arrange for a credit towards a future purchase, depending on availability and your preference.

Shipping for Returns

Customers are responsible for shipping costs when returning items unless the item was damaged or incorrect. In such cases, Sofie DIY will cover the return shipping costs.

Contact Us

For any return or refund inquiries, please contact us at [email protected].